At Kandia Luxury Transportation, we understand that plans can change. Below is our cancellation policy to ensure clarity for both parties:

1. Standard Cancellation Policy

• Cancellations made more than 15 days prior to the scheduled service date will only forfeit the 30% non-refundable deposit.

• Cancellations within 15 days of the scheduled date will incur a cancellation fee equivalent to an additional 30% of the remaining balance of the trip, on top of the non-refundable deposit.

• Cancellations within 72 hours of the scheduled service will result in the full amount of the trip being charged.

2. Major Holidays Cancellation Policy

For cancellations during major holidays (e.g., Christmas, New Year, Thanksgiving, etc.):

• Cancellations must be made at least 21 days prior to the scheduled service date to avoid additional charges.

• Cancellations made less than 120 hours before the scheduled service date during major holidays will result in the full amount being charged.

3. No-Show Policy

• If the client fails to show up at the scheduled pick-up time and location, 100% of the total amount will be charged as a no-show fee, and no refund will be issued.

4. Changes to Booking

• Changes to the booking (e.g., time, date, location) must be requested at least 72 hours in advance. We will do our best to accommodate changes, but they are subject to availability.

5. Force Majeure

• In the event of unexpected circumstances such as extreme weather, natural disasters, or other events beyond our control, Kandia Luxury Transportation will work with you to reschedule the trip. Cancellations under these conditions will be handled on a case-by-case basis.